Silk Road forums

Support => Customer support => Topic started by: BUD-dy on September 16, 2013, 10:18 pm

Title: What options do buyers have if goods they have received are not as advertised?
Post by: BUD-dy on September 16, 2013, 10:18 pm

Scenario: seller advertises high quality food - buyer receives very very low quality if not altogether unsmokeable food.

It seems sellers on SR get away with a lot and other than a convenient place to order food- the problems that can arise are similar to street deals.

Can and do buyers receive refunds in the case the goods received are not as advertised? How can a buyer in this instance prove that indeed a bait and switch did occur?

SELLERS MUST BE TAKE RESPONSIBILITY FOR THEIR LISTINGS IMO and hopefully the answers to this thread will prove this to already be the case.

 

Title: Re: What options do buyers have if goods they have received are not as advertised?
Post by: samesamebutdifferent on September 16, 2013, 11:59 pm

It would come down to your word against the vendors in the resolution center. You can't 'prove' anything beyond stating your case and proposing a resolution. If the vendor rejects the proposal it will come down to an admin reviewing the case, if your situation is a one off you probably will not get very far, if there are others making similar complaints you may be in with a stronger chance.

It is impossible to predict the outcome of a resolution matter as every case is different.