Silk Road forums
Support => Customer support => Topic started by: jjsudbury on September 14, 2013, 06:29 am
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I read the FAQ, and it says
" If one party does not propose any resolution by the due date, the most recent resolution provided by the present party will always be chosen. In this case, any refund granted will not be counted for buyer refund statistics. "
This is relevant because it shows there are cases where someone can get a refund AND have no hit to their refund statics.
I've spend about $12, 000 on the road over the past 4-6 months; however, I now have a 20% refund rate.
I ordered 1 kg of hash from emerald for ~$3, 000, and was really impressed by the quality of the 300 g I received. Unfortunately, as emerald acknowledged in the resolution center, he was only able to send 300 g of the kilo to me. He no longer sells or answers messages (I'm assuming he ran in to supply issues), and he offered to refund me 70% of the purchase price since he was unable to ship the other 700 g he indicate were/would be in transit.
This presents a problem for me. I now have to order my hash from DutchMagic who won't do refunds if the customer has more than a 10% refund rate. The refund i received was no fault of my own.
In any event, I'm wondering if there's anything you can do on your end to fix my refund stats for me.
I think it would be fair to indemnify me for my refund from emerald given that it's a refund for a product that was never shipped, not a refund for something that was shipped and I said never arrived. You don't have to take my word for it either--emerald said so in the resolution center!
If you can help I would be most appreciative.
Kind regards,
- Jesse
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Message SR support explaining what happened (they can check your messages anyway) and they 'should' fix your refund rate for you.
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I have a similar problem, where can I contact SR support. Is it in the forum or on SR?
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I have a similar problem, where can I contact SR support. Is it in the forum or on SR?
Log into your market site SR account, in the bottom right-hand corner you will see where is says "Support", click on that and it will take you to a page with some advice and further instructions. On that page underneath all the text you will see it will says "Contact customer support".
Click there and you will be taken through to where you will be able to submit a customer support ticket.
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I read the FAQ, and it says
" If one party does not propose any resolution by the due date, the most recent resolution provided by the present party will always be chosen. In this case, any refund granted will not be counted for buyer refund statistics. "
This is relevant because it shows there are cases where someone can get a refund AND have no hit to their refund statics.
I've spend about $12, 000 on the road over the past 4-6 months; however, I now have a 20% refund rate.
I ordered 1 kg of hash from emerald for ~$3, 000, and was really impressed by the quality of the 300 g I received. Unfortunately, as emerald acknowledged in the resolution center, he was only able to send 300 g of the kilo to me. He no longer sells or answers messages (I'm assuming he ran in to supply issues), and he offered to refund me 70% of the purchase price since he was unable to ship the other 700 g he indicate were/would be in transit.
This presents a problem for me. I now have to order my hash from DutchMagic who won't do refunds if the customer has more than a 10% refund rate. The refund i received was no fault of my own.
In any event, I'm wondering if there's anything you can do on your end to fix my refund stats for me.
I think it would be fair to indemnify me for my refund from emerald given that it's a refund for a product that was never shipped, not a refund for something that was shipped and I said never arrived. You don't have to take my word for it either--emerald said so in the resolution center!
If you can help I would be most appreciative.
Kind regards,
- Jesse
Hi Jesse,
Send me a message on Silk Road. We are always looking for trustworthy buyers.
Best wishes,
DM