Silk Road forums
Support => Customer support => Topic started by: floatforever on September 05, 2013, 02:29 pm
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So today I ordered some MDMA in the knowledge it was in stock and would be sent tomorrow. I sent a message just to confirm and was told they would be out of stock for the next 5 days (no notice about this on their page) and asked if I wanted to cancel, to which I said yes as I needed to order today.
So the vendor gave me the refund but it came up 0.12btc short. They are now refusing to give this back, claiming that the value of bitcoin has decreased (it has but only -0.6% in the time between order and cancellation) and that they don't have 0.12 to send.
I know its only a small amount, but this does impact me financially.
I plan on sending an admin ticket shortly if they can't resolve. Is this the best port of call?
Many thanks
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Well this price decrease have caused me a problem too, but keep an eye on it
( http://bitcoin.clarkmoody.com/ ) and (http://bitcoincharts.com/charts/bitstampUSD#rg1zig30-minztgOzm1g10zm2g25zxzv) I guess DPR works on an average price between to those, and also I've been to bitcoins forums and they say that the price is expected to go up again! "Which is good as long as you've already purchased them"
Let's just keep our fingers crossed eh ;D
P.S: Don't contact support, it's out of their hands too.
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The thing is the price decrease was so marginal. If anything should have cost me 0.015max, not 0.12 so its annoying that the seller can't see this and is just literally pocketing my money.
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The next couple of intervals might have good news lol, keep an eye..
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the vendor isnt pocketing anything from cancelling the order. They get nothing.
The BTC went to SR
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the vendor isnt pocketing anything from cancelling the order. They get nothing.
The BTC went to SR
How is this so if the price of USD/BTC had literally no change between the time of ordering and the time of refund. Im confused how a 4.4% reduction can suddenly occur when the market is not doing the same thing?
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might be the fee's. I can't remember if you pay them on a cancelled order.
Check out the wiki and see if it has any info on what happens..
But yeah I know what you are saying, you'll find its all above aboard, all though you might not agree with it, and might not be fair :(
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might be the fee's. I can't remember if you pay them on a cancelled order.
Check out the wiki and see if it has any info on what happens..
But yeah I know what you are saying, you'll find its all above aboard, all though you might not agree with it, and might not be fair :(
Had a look at the wiki this is all I could find:
Buyer places an order
Seller cancels the order. A full refund is given to the buyer.
Buyer cancels the order. Four days after the order is placed, if the order has not been market "in transit", the buyer may cancel the order.
Seller ships the product and marks it "in transit". Regardless of the outcome after this point, the buyer will be able to leave feedback.
But then also found this You can expect a loss of about 4% of your normal payment when using the escrow hedging feature. This is due to the fact that, both when hedging and unhedging, you will lose the bid-ask spread between the available orders that can be used to fill your hedging order.
Worth sending admin a message?
Rgds
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Please read the SR wiki on how hedging works, all transactions attract a 4% fee.