Silk Road forums
Support => Customer support => Topic started by: mrniceguy420 on August 30, 2013, 02:43 am
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Hey guys,
So, I've been a vendor for a little while now and have just had an order placed into resolution.
Since this is ongoing, I'm going to redact the user's name in hopes that he takes the high road.
Anyway, basic story is I shipped a half o of wax international. Guy gets it today and PMs me to say it's only 13.85 and that I am trying to rip him off. He then proceeded to put the order in resolution for 5 days, saying the only way to resolve it is to send the difference. I quote,
"order sent not complete will wait for rest of order before i release"
I counter-offered a percentage back on the order (about 1.5%, give or take 8 bucks USD) just to be done with the order (and a disrespectful customer). And then, this (from the user, via PM):
"you think because of the new system that i can't change the feedback that you are good now and everything is ok ?
no man you forgot the forum
if you don't make this right by doing what you said you will do, and stop ignoring my pm;'s like a decent person a new topic will reflect on my more then beautiful experience3 i had in your store, not even the decency to say what you sent
have a lovely day or not i really don't care I know i will"
13.85G on a 14G order. Margin of error on my part, perhaps. I'll refund that to avoid a disagreement and escalation. But to have someone put a $600 order into resolution over less than $10 bucks is insulting. What's even weirder about it, is that even if I choose to send out the difference, the order would not even be received by the time the resolution timer is up. Telltale signs of a person who has zero intention of paying me.
I tried to go into support to report this fellow, but support was down. So, I turn to the forum for guidance. Any help on how to amicably resolve this situation that doesn't involve me giving a 100% refund to a guy trying to rip me off would be great. Thanks guys.
MrNiceGuy420
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I'm having a bit of a situation with a buyer as well for the first time, but for a lot bigger an order. Except he is saying the package got intercepted when I had extremely good stealth on it. I hope we can both get our issues resolved. Where is vendor support? I may try to get in touch with them as well
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I'm having a bit of a situation with a buyer as well for the first time, but for a lot bigger an order. Except he is saying the package got intercepted when I had extremely good stealth on it. I hope we can both get our issues resolved. Where is vendor support? I may try to get in touch with them as well
part of a larger problem, somehow vendors are responsible for the mail system. OPs problems is much the same, bunch of whackjob scammers flooding the site making problems and its the vendors who have to make them happy and reinforce their behavior.
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I don't have a problem giving the benefit of the doubt to buyers. It's in my best interest to keep them happy.
Anyway, went through old messages and dug up some interesting stuff.
The guy is from AUS. I figured he should be pretty stoked that my shit made it through his customs.
Here are his stats (copypasta from a PM):
member for 6 months
total transactions : 122
total spent : $51,874.00
refund rate : 1%
auto finalize : 1%
If and when vendor support gets involved (because refunding this DB is out of the question), what evidence does SR use to make a case in favor of the buyer or the vendor?. Will I be able to communicate at all to support? I have documentation of an obviously rude and disrespectful person who's intent is to rob me. He admitted he got the package. He said it's about 1% short (according to HIS weight) and I offered a resolution to pay him back the difference to no avail.
Fortunately, the other 99% of buyers I have dealt with have been perfectly pleasant and very happy with their purchases, and my feedback reflects that.
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I've come to the conclusion that some people just suck. It's like that guy at Mcdonalds who gets home and decides he's still hungry, so he calls to complain to the manager that something was wrong with his burger so he gets another free one. Makes me so mad
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If and when vendor support gets involved (because refunding this DB is out of the question), what evidence does SR use to make a case in favor of the buyer or the vendor?. Will I be able to communicate at all to support? I have documentation of an obviously rude and disrespectful person who's intent is to rob me. He admitted he got the package. He said it's about 1% short (according to HIS weight) and I offered a resolution to pay him back the difference to no avail.
If he takes it to the resolution center, you will get the chance to tell your side. If you offered to pay back the difference, let them know that and if you and the buyer can't come to an agreement (and from your side of it, your offer seems reasonable to me) then they will make a decision.
How are resolutions decided
If you cannot agree on a resolution, a Silk Road admin will review your case and choose a fair resolution. The reviewer carefully weighs the evidence and statements provided and the relative reputations of the parties involved. If one party does not propose any resolution by the due date, the most recent resolution provided by the present party will always be chosen. In this case, any refund granted will not be counted for buyer refund statistics.
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided
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Just maintain a professional attitude even if this guy tries to get a rise out of you. You have already offered to refund the alleged shorted amount, that is reasonable and fair and the SR admins will see that when they read your correspondence with the buyer. If they are alluding to using the forums to blackmail you it will not help their cause much. Make your proposal to refund the alleged missing amount and let it run through until an admin gets to it, I'd be very surprised if they didn't accept your proposal.