Silk Road forums

Support => Customer support => Topic started by: traptard on August 29, 2013, 07:24 am

Title: Can't reset PIN after 72 hours
Post by: traptard on August 29, 2013, 07:24 am

Hi there,

so, I managed to enter my pin 5 times wrong and I waited now 72 hours to get my pin reset. On the wiki, it says that after 72 hours, the message saying that the pin is blocked will turn into a link to a page where you can create a new PIN. I can't see this link. When I try to make any transaction, all I see is a message saying "your PIN has been reset due to too many failed attempts".
How do I get a new PIN?
Thanks for the help

Title: Re: Can't reset PIN after 72 hours
Post by: samesamebutdifferent on August 29, 2013, 08:29 am

PIN resets are automated so the only way to resolve the issue is via the market site. If the reset hasn't worked for some reason you will need to contact SR support and see what they have to say, it may mean that you have to reset it again though. That's about as much as anyone will be able to tell you on the forums, best you speak with SR support.