Silk Road forums
Support => Customer support => Topic started by: Kiwikiikii on August 24, 2013, 11:22 pm
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Question says it.
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How exactly can it be easily faked? Are you saying the vendor would send an empty package to a random address in your ZIP code in order to scam you? I guess it's possible but they wouldn't get away with it for long...
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Empty package....
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Well I have a question. My tracking says It was delivered 8.23.13 but nothing in my mailbox, but shows delivered to the same zip code.
Now whats stopping the vendor from sending a tracked piece of mail to a legit business in your area? It would should delivered to your zip code and basically fucked.
On a side note, has anyone seen where tracking says delivered 8.23.13 but shows up later?
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Id like a SR staff member to comment on this. While i understand there isnt any real way to determine if something got sent or what happened, having tracking info isnt proof of anything. The way SR works now buyers are at the mercy of the sellers and the postal system, but buyers can still trash talk even if they got their shit or if it was the postmans fault that they didnt.
It seems like the only solution is for buyers to suck it up, say if they got their package or not and leave it at that and that they shouldnt be allowed to blame the seller for not sending it. Like buyers who flame sellers for not getting their package should be dealt with by support instead of the sellers having to prove that they sent SOMETHING to the buyers zipcode.
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Look I'm sure there have been instances of this happening but if a vendor was to try to pull that type of scam more than once it would come to the attention of the admins as others started to complain of the same issue.
Tracking is the only tool vendors have to protect them from scammers too remember so if the tracking says it was delivered then as far as they are concerned that's normally an end to the matter.
Take your time with vendor selection, just because of the shady behavior of a very small number of people do not assume this type of scam is endemic, the vast majority of vendors just want to vend with as few hassles as possible and unhappy buyers cause a LOT of hassles.
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UGh...don't you have to sign for tracked packages?
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UGh...don't you have to sign for tracked packages?
Not unless that is what is requested, signature on delivery can we waived in most circumstances.
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UGh...don't you have to sign for tracked packages?
Not unless that is what is requested, signature on delivery can we waived in most circumstances.
Oh yeah. I didn't think of that.
I just made a new thread with a different question if you wouldn't mind answering :)
Thank you.
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Tracking is the only tool vendors have to protect them from scammers too remember so if the tracking says it was delivered then as far as they are concerned that's normally an end to the matter.
Why are the vendors responsible for mail not being delivered?
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Tracking is the only tool vendors have to protect them from scammers too remember so if the tracking says it was delivered then as far as they are concerned that's normally an end to the matter.
Why are the vendors responsible for mail not being delivered?
They are responsible up to a point, generally until the point they drop your well packaged and stealthy order into the mail system. After that if customs get it you may be able to split the loss 50/50. When it comes to vendors using tracking to prove delivery, if they didn't they would have heaps more buyers trying it on saying they never received their order. Personally I do not think I have ever permanently lost an item of mail, stuff doesn't just go missing so for it not to arrive something went wrong, wrong shipping details, shitty packaging causing it to get sprung, something like that.
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Tracking is the only tool vendors have to protect them from scammers too remember so if the tracking says it was delivered then as far as they are concerned that's normally an end to the matter.
Why are the vendors responsible for mail not being delivered?
They are responsible up to a point, generally until the point they drop your well packaged and stealthy order into the mail system. After that if customs get it you may be able to split the loss 50/50. When it comes to vendors using tracking to prove delivery, if they didn't they would have heaps more buyers trying it on saying they never received their order. Personally I do not think I have ever permanently lost an item of mail, stuff doesn't just go missing so for it not to arrive something went wrong, wrong shipping details, shitty packaging causing it to get sprung, something like that.
Ive not lost an order either to date, but when my buyers send me sketchy names like "ben folds" and "laura croft" i get a little concerned that their stupid paranoia is going to cause problems like this. As of now i have a "no-refunds" policy which states that shit happens. Doesnt SR staff honor vendor policies?
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Tracking is the only tool vendors have to protect them from scammers too remember so if the tracking says it was delivered then as far as they are concerned that's normally an end to the matter.
Why are the vendors responsible for mail not being delivered?
They are responsible up to a point, generally until the point they drop your well packaged and stealthy order into the mail system. After that if customs get it you may be able to split the loss 50/50. When it comes to vendors using tracking to prove delivery, if they didn't they would have heaps more buyers trying it on saying they never received their order. Personally I do not think I have ever permanently lost an item of mail, stuff doesn't just go missing so for it not to arrive something went wrong, wrong shipping details, shitty packaging causing it to get sprung, something like that.
Ive not lost an order either to date, but when my buyers send me sketchy names like "ben folds" and "laura croft" i get a little concerned that their stupid paranoia is going to cause problems like this. As of now i have a "no-refunds" policy which states that shit happens. Doesnt SR staff honor vendor policies?
Not arbitrarily no but in most cases yes.
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So vendors dictate policy, not staff, i guess tracking as proof is the default policy if vendors do not set one themselves.
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So vendors dictate policy, not staff, i guess tracking as proof is the default policy if vendors do not set one themselves.
No, vendors state their T&C and if buyers choose not to read them then they shouldn't complain about it later. Tracking is the only way to prove delivery, can you think of an alternative?
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No, vendors state their T&C and if buyers choose not to read them then they shouldn't complain about it later. Tracking is the only way to prove delivery, can you think of an alternative?
Delivery of what though? If i were a buyer i wouldnt say i didnt receive the package i would just say that the package was empty. Hows tracking going to solve that one?
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Then don't deal with vendors who won't work in escrow. FE is shady enough, and now you know why you should never FE - they'll give you bogus tracking and say fuck you. Bring your problems to the resolution center and they can legitimately help you out.
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No, vendors state their T&C and if buyers choose not to read them then they shouldn't complain about it later. Tracking is the only way to prove delivery, can you think of an alternative?
Delivery of what though? If i were a buyer i wouldnt say i didnt receive the package i would just say that the package was empty. Hows tracking going to solve that one?
Simple. Too bad for the buyer who makes that claim. It will be assumed a scam attempt. But if many buyers make that claim in a relatively short time frame, then it would be worth considering that the vendor is actually shipping empty boxes.
What's up with these hypothetical examples? Planning something?
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VENDOR RESPONSIBILITY = SHIP THE PACKAGE IN A TIMELY MANNER VIA A SAFE AND STEALTHY METHOD.
BUYER RESPONSIBILITY = RECEIVE THE PACKAGE; FINALIZE THE ORDER!
Once it is shipped, Vendor responsibility is over. Proof of delivery is the ONLY means to prove the package was sent.
If the package does NOT show delivery, SilkRoad will refund the buyer at least 50% , usually 100%
If the package DOES show delivery, no refunds.
As an active and honest Vendor, i can tell you that punk kids and junkies OFTEN claim they never received their package and want refund or reship! Probably 25% or more of our orders this happens on!!! Thats why tracking is important; we can prove to the scammer that their package was delivered. A Vendor could NEVER maintain a high rating for long if we were ripping people off. Good Vendors are here to make long term money, and you cannot do that unless you are reliable. Sure, every now and then you find a scamming Vendor who rips off some people then disappears, but that cannot be stopped. That's why as a Buyer you should ALWAYS buy from a Vendor with a high rating and be VERY CAUTIOUS of one with a low rating. A Vendor cannot be responsible for a package AFTER it's sent; proving delivery is the ONLY way SilkRoad can mediate.