Silk Road forums

Support => Customer support => Topic started by: hallucinating horse on August 19, 2013, 06:44 pm

Title: I think i'm being blackmailed.
Post by: hallucinating horse on August 19, 2013, 06:44 pm

Customer tracking shows "delivered" for a large value order. Is claiming I put the wrong name and address (well then how the hell did he get it) and says the package was empty. Customer has already threaten me with feedback if his delivery was "another day late" despite me trying to explain USPS new priority express 2 day.

So i'm guess i'm going to have to give in, or take one on the chin?

Title: Re: I think i'm being blackmailed.
Post by: samesamebutdifferent on August 20, 2013, 06:10 am

I am assuming the order is in the resolution center (RC)? if not advise the buyer to move it into the RC and work it out there, if the buyer has amazing stats it may be an issue but it is impossible to determine the outcome given each case is considered on its own merits. If you are unable to work things out with the buyer it may require an admin to adjudicate on your behalf, if you have any concerns or questions you should contact vendor support and advise them of the situation, they can then check to see if this buyer has made similar claims in the past.