Silk Road forums
Support => Customer support => Topic started by: darkmagic65 on August 15, 2013, 08:59 pm
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my order has 14 days untill auto finalize but i may need to get it extended if i do the resolution center to get it extended will i be able to use the resolution center again on the same order to get a reship or refund if it dosent come after ive already used it once? also does it cost to use the resolution center?
also does the vender have the ability to extend the auto fe without me going to the resolution center?
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I suggest you have a thorough read of the SR wiki and then post back if you still have any unanswered questions, here is the link to get you started:
http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected.
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it helped some but didint really answer all my questions...
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So what questions do you still have unanswered?
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will i be able to use the resolution center again on the same order to get a reship or refund if it dosent come after ive already used it once?
also does it cost to use the resolution center?
also does the vender have the ability to extend the auto fe without me going to the resolution center?
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will i be able to use the resolution center again on the same order to get a reship or refund if it dosent come after ive already used it once?
also does it cost to use the resolution center?
also does the vender have the ability to extend the auto fe without me going to the resolution center?
With regards to your first question it will depend on whether you finalize the order or not, if you just extend the resolution period to cover the shipping time for the reship then you can keep the resolution open.
Second question, answer is no there is not cost to use the resolution center.
Third question, once the order is in the resolution center it can be extended as many times as you like whether that be you proposing an extension and the vendor accepting or vice-versa. If you are unable to reach a resolution with the vendor and the resolution period runs out then an admin will adjudicate on the matter. Admin decisions are final so you need to ensure you keep up to date with the process and respond to any proposals made by the vendor. Your most recent proposal should always reflect the outcome you are seeking.
Hope that covers all your questions.