Silk Road forums

Support => Customer support => Topic started by: vault94 on August 09, 2013, 03:39 pm

Title: Cannot order, Sorry, an error was encountered. We were not able to authenticate
Post by: vault94 on August 09, 2013, 03:39 pm

I have the bitcoins, on the newly created account. I try and order something and after putting in the address and pressing place order I get "Sorry, an error was encountered. We were not able to authenticate your request."

Title: Re: Cannot order, Sorry, an error was encountered. We were not able to authenticate
Post by: vault94 on August 09, 2013, 03:42 pm

I'd also like to point out that the pin I am entering is correct. Do I need to confirm something for this to work and also how can I change account settings as there seems to be no link on the main page.

Title: Re: Cannot order, Sorry, an error was encountered. We were not able to authenticate
Post by: MoshyMoshyMoshy on August 09, 2013, 04:04 pm

I'm having the same problem. The same error message comes up if I try to change my PIN.

Also, an error message saying the page doesn't exist comes up if I try to personal message anybody. Help?!

Title: Re: Cannot order, Sorry, an error was encountered. We were not able to authenticate
Post by: samesamebutdifferent on August 10, 2013, 01:37 am

Have you updated the most recent version of the TBB?

Title: Re: Cannot order, Sorry, an error was encountered. We were not able to authenticate
Post by: WhiteShark on August 10, 2013, 05:05 am

Quote from: samesamebutdifferent on August 10, 2013, 01:37 am

Have you updated the most recent version of the TBB?

^This^. Always make sure you have the latest. Look at the onion beside the scripts (s symbol) to left of address bar. If you see an exclamation you need to click on it and upgrade immediately