Silk Road forums

Support => Customer support => Topic started by: joepinko on July 28, 2013, 09:20 pm

Title: Purchasing stats/history/feedback disappered
Post by: joepinko on July 28, 2013, 09:20 pm
Sorry, I realized I was supposed to post this here as opposed to technical support.

My purchasing stats are currently showing 0 spent and it stats that I have no feedback and have not left any. This is not true. The only thing I did recently was withdraw my BTC back to my wallet, so my account is currently at zero. All my feedback is also gone. The only thing correct is my membership time (a year)

Any help with this? I haven't made a ton of purchases but I have made some. I am making a small deposit to see if this will rectify the problem.
Title: Re: Purchasing stats/history/feedback disappered
Post by: samesamebutdifferent on July 29, 2013, 10:48 am
When was the last time you made and purchase and left feedback? all account information is purged after 3 months however your stats should not have zeroed out.
Title: Re: Purchasing stats/history/feedback disappered
Post by: joepinko on July 31, 2013, 11:24 pm
Over 3 months ago, but my feedback is still gone.  :-\
Title: Re: Purchasing stats/history/feedback disappered
Post by: samesamebutdifferent on August 01, 2013, 01:46 am
As I mentioned in my last post, all feedback and communication history is purged after 3 months for security reasons. You purchasing stats however should not have been affected, if they have please contact SR support via the market site and have them look into it for you.
Title: Re: Purchasing stats/history/feedback disappered
Post by: joepinko on August 02, 2013, 04:56 am
thanks.. my stats are still missing. Will be opening a ticket
Title: Re: Purchasing stats/history/feedback disappered
Post by: samesamebutdifferent on August 02, 2013, 05:19 am
Can you please report back here with an update when you hear back from SR support.

Thanks.
Title: Re: Purchasing stats/history/feedback disappered
Post by: joepinko on August 02, 2013, 06:40 am
Sure thing...

great name by the way! I Need to get back to Thailand   8)
Title: Re: Purchasing stats/history/feedback disappered
Post by: joepinko on August 03, 2013, 08:02 pm
Stats have returned
Title: Re: Purchasing stats/history/feedback disappered
Post by: samesamebutdifferent on August 04, 2013, 12:40 am
Glad to hear it, thanks for posting an update.

Thread locked as resolved.