Silk Road forums

Support => Customer support => Topic started by: bozocamp on July 26, 2013, 08:25 pm

Title: error when trying to buy.
Post by: bozocamp on July 26, 2013, 08:25 pm

I keep getting "Sorry, an error was encountered.

We were not able to authenticate your request." when trying to buy something

Title: Re: error when trying to buy.
Post by: soberman on July 27, 2013, 01:11 pm

@bozocamp,
i have been having this problem too. check the "error, we were not able to autenticate" subject started by henkiepiet in customer support. it seems admins are aware of the issue and working to fix it, according to samesamebutdifferent.
-soberman

Title: Re: error when trying to buy.
Post by: samesamebutdifferent on July 27, 2013, 06:54 pm

Please try this..

Please restart Tor. If that doesn't fix the issue, please ensure that you're selecting a shipping option for the item you're attempting to order and clicking the 'Go' or 'Update cart' button, ensure that you're entering the correct PIN and also that you have enough BTC in your account to cover the cost of the order (inclusive of shipping).

If that doesn't resolve the issue please ensure that you're using the latest update to the Tor Browser Bundle, and that you have installed it to a fresh folder (i.e. not over the existing installation.)