Silk Road forums
Support => Customer support => Topic started by: henkiepiet on July 26, 2013, 03:20 pm
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Hello everyone!
I just want to buy some! but everytime a error accurs saying that silkroad isn't able to autenticate.
Thank you in advance.
greetings
henkiepiet
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DPR and the admins are aware of this issue, hopefully it will be fixed soon.
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@samesamebutdifferent,
thank you for your post. i have been having the same problem and have been freaking out. unfortunately for the past 24 hours i have been trying to purchase using my PIN and i have been trying to reset my PIN, all to no avail. i worry that this has either changed my PIN or locked me out (although it has not brought me to the lockout page). i fear that when i log back in i will either not be able to guess the PIN (if all the reset attempts went through) or I will be locked out. do you or the admins know any more about this issue? were all purchase and PIN change attempts in the past 24 hours going through, or do I have nothing to worry about? thanks,
-soberman
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I'd wager that unless you received an error, whatever action you submitted went through properly and took effect as normal.
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@samesamebutdifferent,
thank you for your post. i have been having the same problem and have been freaking out. unfortunately for the past 24 hours i have been trying to purchase using my PIN and i have been trying to reset my PIN, all to no avail. i worry that this has either changed my PIN or locked me out (although it has not brought me to the lockout page). i fear that when i log back in i will either not be able to guess the PIN (if all the reset attempts went through) or I will be locked out. do you or the admins know any more about this issue? were all purchase and PIN change attempts in the past 24 hours going through, or do I have nothing to worry about? thanks,
-soberman
I haven't had an update nor has DPR posted re this issue so I know about as much as you do right now I'm afraid. You would do better to contact SR support via the market site and ask them to look at it for you, I would also recommend you stop trying to reset your PIN etc until you know what the issue is, as you know there is a 72 hour wait period anyway, repeatedly trying to reset it isn't going to resolve the issue.
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Hello everyone!
I just want to buy some! but everytime a error accurs saying that silkroad isn't able to autenticate.
Thank you in advance.
greetings
henkiepiet
I have been advised to pass on the following instructions to try to resolve the issue...
Please restart Tor. If that doesn't fix the issue, please ensure that you're selecting a shipping option for the item you're attempting to order and clicking the 'Go' or 'Update cart' button, ensure that you're entering the correct PIN and also that you have enough BTC in your account to cover the cost of the order (inclusive of shipping).
If that doesn't resolve the issue please ensure that you're using the latest update to the Tor Browser Bundle, and that you have installed it to a fresh folder (i.e. not over the existing installation.)
Can you please let me know if this resolves the issue.