Silk Road forums
Support => Customer support => Topic started by: midgho on July 09, 2013, 11:51 pm
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Edit: Thank you support for the help. The issue resolved.
I changed the password on my account a few days ago, and was able to log back in with it. I copied and pasted it so I knew it would work. I tried to log back in later, but couldn't. I assumed I must have typed it wrong originally or something. So I contacted support, and they were great getting back to me and letting me reset it. Support sent me an automated email with a random temporary password, which I quickly changed. When I logged back it said my pin was locked, which is fine. As long as I know my BTC are still there, I could care less if I have to wait 2 days.
Now this time I wrote password down, just in case, and typed it manually each time. There was no problem logging back in twice just to be sure. Now today I just tried to log in and I can't. I am positive I had my password right. I wrote it down and tried it several times, and I made sure I had the capcha correct as well. I contacted support again, and am awaiting their reply.
What I am wondering though is if this has happened to anyone else? Could there be a problem with logging in that only happens after you change a password from the original one I made the account with? I don't really know how all of that works, so maybe that sounds stupid. Could there be any other problem I'm just not thinking of?
~MG
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Wow, support got back to me fast. THANK YOU! :)
They advised me to check for keyloggers and rootkits and be sure I was on the correct site and not using tor2web. So from my understanding, if I had a keylogger, then I downloaded tails or liberte and used that I would not still be affected and could log in safely. This may be another dumb question, but is that is correct?
~MG
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if you have a key logger you will need to do a full HD format and reinstall the operating system, they are a bastard to get rid of.