Silk Road forums
Support => Customer support => Topic started by: A1pha on July 02, 2013, 05:28 pm
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hi all, I bought an eighth of weed which never showed up, the vendor says he sent it but it never came. now the interesting thing is in his profile page he states that unless a customer selects his tracked option then he will not refund or resend.
my buyer stats show I have spent 15btc in 4 months on the road over 32 transactions no refunds or auto finalise.
what I want to know is if I open a dispute using the resolve button then will sr admin look at his stance on refund/resend and automatically find in his favour because I did not use tracked option, is it worth even opening a case as it will be a blot on my stats for no fault of my own.
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you can only try mate
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Technically you accepted their terms and conditions. You have to know that before buying, that and the stats from the vendor are the important things.
Be polite and ask him for a reship or a refund (parcial or total). Explain to him the situation before going to the resolve center. Extend more days, sometimes the mail carrier takes more time to manage you package.
Good luck!
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/\ Hit it...
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read them carefully my friends.
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hi all, I bought an eighth of weed which never showed up, the vendor says he sent it but it never came. now the interesting thing is in his profile page he states that unless a customer selects his tracked option then he will not refund or resend.
my buyer stats show I have spent 15btc in 4 months on the road over 32 transactions no refunds or auto finalise.
what I want to know is if I open a dispute using the resolve button then will sr admin look at his stance on refund/resend and automatically find in his favour because I did not use tracked option, is it worth even opening a case as it will be a blot on my stats for no fault of my own.
Your buyer stats are certainly considered yes along with a number of other factors. With regards to the sellers terms and conditions you may have technically agreed to them however an admin can still make a determination so I would recommend proposing the resolution outcome you would like. As someone else posted if you approach this issue in a calm, polite and non emotive manner with the vendor I would hope that they would be open to working things out with you, if not the resolution center is there for your support.