Silk Road forums

Support => Customer support => Topic started by: bodizzle on July 01, 2013, 07:04 pm

Title: 2 day late US domestic express order: little to no communication from vendor
Post by: bodizzle on July 01, 2013, 07:04 pm
Hello. This was my first order on SR. US express domestic. Order was placed on Wednesday and it is now monday after 3pm with no delivery. The vendor is top rated, but *barely barely* communicates and it is starting to get rather frustrating.

I got 1 response on friday that package was still in transit but thats it. I have messaged the vendor for a tracking number but with no response.

Am I entitled to be complaining on customer support about this? Express orders to major areas are supposed to be overnight and its been 4 days and still a no show. I would not be here if the vendor would make the effort to communicate in a more timely and professional way.
Title: Re: 2 day late US domestic express order: little to no communication from vendor
Post by: samesamebutdifferent on July 01, 2013, 09:15 pm
It would be helpful in situations like this if you were to name the vendor so others who may also be experiencing issues can join in the discussion. You cannot get direct assistance from here re your order though, you will need to request customer support via the market site if your order does not arrive etc, more information on how to do that can be found in the SR wiki for which here is the link:

http://dkn255hz262ypmii.onion/wiki/index.php?title=Main_Page

To link to contact SR support can also be found in the bottom right-hand corner of the homepage on the market site.
Title: Re: 2 day late US domestic express order: little to no communication from vendor
Post by: Whistleblowers on July 02, 2013, 10:35 am
more games ;)
Title: Re: 2 day late US domestic express order: little to no communication from vendor
Post by: samesamebutdifferent on July 02, 2013, 10:38 am
Quote from: Whistleblowers on July 02, 2013, 10:35 am
more games ;)

Do me a favor and post your FUD somewhere else, people come to the customer support board for help not hindrance.



 
Title: Re: 2 day late US domestic express order: little to no communication from vendor
Post by: Whistleblowers on July 02, 2013, 10:40 am
Quote from: samesamebutdifferent on July 02, 2013, 10:38 am
Quote from: Whistleblowers on July 02, 2013, 10:35 am
more games ;)

Do me a favor and post your FUD somewhere else, people come to the customer support board for help not hindrance.
help then you get paid.