Silk Road forums
Support => Customer support => Topic started by: Thekla1 on July 01, 2013, 05:10 pm
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Hi,
I have a small order in with a vendor I have used several times before, previously all came fine, but this one is now over 10 days and no sign. This is shipping over borders. I sent a PM and they said it was just possible to take up to 11 days to arrive.
Very reliable vendor, so I have no reason to think they did not send. If I go to resolution, I will have a refund showing on my stats. The order is only 0.18 BC, I have done 17 buys on SR over 6 months with over 28 BC spent and no refunds.
Not keen to damage these stats for a small amount, so the question is how bad will it look to vendors to have a small refund show (if it is agreed by RC}, as opposed to finalizing and taking the small hit for what may have been a customs intervention?
Not been in this position before, please advize.
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The formula used to calculate the refund rate is quite complicated and factors in many variables. Personally there have been times when I have finalized and walked away to save my stats, others when I have taken the refund. Most people obviously want to keep their refund rate as low as possible so it really is entirely your call on such matters.