Silk Road forums

Support => Customer support => Topic started by: moocherz on June 24, 2013, 11:56 am

Title: resolution/ refund possible after auto-finalize?
Post by: moocherz on June 24, 2013, 11:56 am

Hi folks,

Relatively newbie here - 7 successful purchases all finalised (mostly different vendors).

I ordered one item from a vendor with reasonable feedback at the time - since ordering feedback has plummeted.  Order has not arrived.

I left to autofinalize - is there any way of getting resolution or refund in these circumstances?

Many thanks for assistance in advance. I have left out mine and vendor's id's here but happy to supply of course if this helps.

Cheers,

moocherz

Title: Re: resolution/ refund possible after auto-finalize?
Post by: moocherz on June 24, 2013, 11:57 am

PS Have contacted vendor via SR - no response

Title: Re: resolution/ refund possible after auto-finalize?
Post by: samesamebutdifferent on June 25, 2013, 11:28 am

Once an order is finalized SR will not be able to help you I am afraid. As escrow is the means by which the admins assist in resolution matters, once the coins have been released to the recipient there is nothing more SR can do to assist you.