Silk Road forums
Support => Customer support => Topic started by: Zyklon95 on June 14, 2013, 01:23 am
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So I tried to make my 3rd purchase, and this guy will not respond to messages even tho it says, "last login:" today... How long until my funds are put back into my account ?
I appreciate any help.
Thanks.
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If he "shipped" your product, you'll have to wait a few days until you can submit a resolution (if the buyer is still not responding). Then SR staff will determine if you deserve a 100% refund or not. It's a big waiting game.
On the other hand, if he hasn't marked the order as "shipped," you should see an option to cancel it after a few days and get your money back immediately.
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So I tried to make my 3rd purchase, and this guy will not respond to messages even tho it says, "last login:" today... How long until my funds are put back into my account ?
I appreciate any help.
Thanks.
If the order has not been confirmed i.e. marked as 'in transit' after 4 days you can cancel the order yourself by simply clicking on 'cancel' next to the order, only the vendor can cancel the order prior to that.
ssbd