Silk Road forums

Support => Customer support => Topic started by: tokinghorn on June 13, 2013, 04:27 am

Title: Order not received - Vendor won't respond
Post by: tokinghorn on June 13, 2013, 04:27 am

Hi, I placed an order 8 days ago and it was listed as in transit 7 days ago.  I wouldn't of thought an Express Post package would take that long?  I messaged the vendor but he is not responding. 

Would like to know how to follow this up.

Cheers.

Title: Re: Order not received - Vendor won't respond
Post by: Candyman on June 13, 2013, 05:19 am

as long as you didnt finalize early you will be able to take him to resolution center and request a refund.  there is no way an express shipment should take that long.  so either he didnt send it or it was intercepted (less likely)  this is assuming you are in the same country of course.

Title: Re: Order not received - Vendor won't respond
Post by: samesamebutdifferent on June 13, 2013, 06:04 am

As the post above states please take the order into the resolution center when you are able and propose the resolution you are seeking. More information on how escrow and the resolution center works can be found in the SR wiki:

http://dkn255hz262ypmii.onion/wiki/index.php?title=Buyer%27s_Guide

ssbd