Silk Road forums

Support => Customer support => Topic started by: Cheebachow53 on June 12, 2013, 06:55 pm

Title: Bitcoin missing 24 hrs later
Post by: Cheebachow53 on June 12, 2013, 06:55 pm

I am new to SR and have had one successful purchase of bitcoin so far but yesterday I purchased bitcoin via bitinstant (cash) and it hasnt shown up in my SR wallet ...I used bit instant cash --> bitcoin wallet address. I checked blockchain but I am unsure how to really understand the transaction.

It has been over 24 hours now :-[
what do I do next
Thnx

Title: Re: Bitcoin missing 24 hrs later
Post by: samesamebutdifferent on June 12, 2013, 07:59 pm

First thing you need to do it check the blockchain to see how many confirmations the transaction has.

If the transaction shows at least 6 confirmations then submit a customer support ticket on the market site providing the admins with the BTC address the coins were went too, they can then take a look for you.

Nothing can be done via the forums to investigate such matters, you will need to contact SR support on the market site.

Hope you get it sorted soon.

ssbd