Silk Road forums

Support => Customer support => Topic started by: Luceo777 on June 12, 2013, 12:48 am

Title: Resolution question
Post by: Luceo777 on June 12, 2013, 12:48 am
Received an incomplete order from a vendor. No communication. Finalized the correct part and sent the missing items transaction to the resolution center. Have five days left in escrow. What are my next steps if any?  Thanks in advance
Title: Re: Resolution question
Post by: samesamebutdifferent on June 12, 2013, 08:04 am
Just ensure that your most recent resolution proposal reflects what outcome you are seeking and also respond to any counter proposals that the vendor may make.

At the end of the resolution period if you have been unable to come to an agreement with the vendor then an admin will adjudicate on your behalf.

If you need more information on how escrow and the resolution center works please refer to the SR wiki as both are well covered there.

ssbd
Title: Re: Resolution question
Post by: samesamebutdifferent on June 12, 2013, 08:45 pm
All good mate, hope you get things sorted out.

Thread locked as resolved.