Silk Road forums
Support => Customer support => Topic started by: potion9 on June 10, 2013, 12:13 am
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Made an order from a new vendor who marked it as in transit. A week later i was sent this.
A recent review of tracking numbers for dispatched orders has revealed an error resulting in your order being incorrectly marked as dispatched. As such your order has currently not been shipped. We obviously find this deeply unacceptable and have now implemented a triple check on all outgoing packages. And he offered to resolve this by doubling my order or refunding coins. I gave him benefit of doubt and asked him to resend.
After this message he has not responded to any messages and has since pulled all his listing and hasnt logged on in 4 days. Mind u i gave him another 5 days to respond to a message where he was online every day and refusing to respond.
I asked for 100% refund but as vendor has vanished am i required to wait a week for it to auto resolve or is there a way to fast track this resolution.
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You don't want it to auto resolve, you want to click the resolve button and take it to the resolution center. When you say you requested 100% refund, was that from the resolution center or the vendor? If the vendor, definitely hit the resolve button before it auto finalizes.
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no was from the resolution centre. Was just wondering how it would get resolved if he doesnt ever log in again. Also does this effect my purchasing stats as i have over 20 transactions with perfect stats and because of one dodgy vendor this all gets ruined
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As the poster above correctly stated clicking on 'resolve' will take the transaction into the resolution center where you can propose the resolution you would like, in this instance I would suggest 100% refund with no damage to your stats as it would appear the order was never shipped. The resolution staff can review all the messages exchanged between you and the vendor so there is no need to copy and paste lengthy details, just keep it succinct and factual when explaining the circumstances of your situation.
If the vendor does not return a counter proposal then the resolution staff will make a determination on your behalf. If however the vendor does come back with a counter proposal make sure to respond to it. Once in the resolution center orders will never auto finalize, more information on how escrow and the resolution center works can be found in the SR wiki.
ssbd