Silk Road forums

Support => Customer support => Topic started by: Muschomp2012 on June 07, 2013, 09:40 pm

Title: Bitcoins not showing up in SR account after almost 48 hours
Post by: Muschomp2012 on June 07, 2013, 09:40 pm

I initiated a transaction from bitstamp to SR Wednesday evening and it is still not showing up in my SR account. Opened a ticket with SR but have not heard back yet. Any help would be appreciated.

Title: Re: Bitcoins not showing up in SR account after almost 48 hours
Post by: samesamebutdifferent on June 07, 2013, 11:27 pm

Quote from: Muschomp2012 on June 07, 2013, 09:40 pm

I initiated a transaction from bitstamp to SR Wednesday evening and it is still not showing up in my SR account. Opened a ticket with SR but have not heard back yet. Any help would be appreciated.

No one can help you regarding delayed deposits from the forums I'm afraid. If you have submitted a customer support ticket an admin will get to it shortly, normal wait time is 24 hours or less.

In the mean time though have you checked on blockchain to see how many confirmations the transfer has had?

Title: Re: Bitcoins not showing up in SR account after almost 48 hours
Post by: Muschomp2012 on June 07, 2013, 11:44 pm

I checked the blockchain, and it did not appear to go through. Ill send the address to you if you don't mind. From what I can see the transaction I made on 6-5-2013 did not get sent from bitstamp.

Title: Re: Bitcoins not showing up in SR account after almost 48 hours
Post by: samesamebutdifferent on June 08, 2013, 12:17 am

Ok lemme take a look but I strongly suspect you will need to take this up with bitstamp as if there are no confirmations the issue is not on the SR end.

Title: Re: Bitcoins not showing up in SR account after almost 48 hours
Post by: Muschomp2012 on June 08, 2013, 12:26 am

Thanks for your help, I think you are correct