Silk Road forums
Support => Customer support => Topic started by: kariel73 on April 09, 2013, 08:24 pm
-
I am stuck in resolution center hell. I placed an order with a vendor on 3/22 and he marked it as in transit 4 minutes later. A week later it still hadn't arrived so I asked him when he shipped it. He said he had no idea what my order was and lost it. He said he might be able to get my order out that day or a few days from that time. I asked him if he could just give me my btc back (I did not FE) and cancel the order. He refused. After going back and forth for a while we ended up in the resolution center. He now will not cancel the order, will not send the product, and is saying I'm trying to scam him. I do have a record of all of the messages sent back and forth showing that he's actually lying but the SR staff keep extending the due date!! I have been dealing with this for way too long. I just want my btc back so I can order from someone else. The seller doesn't propose any resolution, he just keeps requesting to postpone the due date and that's all that has happened so far. When will SR finally make a decision and end this?? Can anyone help me with this?
Below is a copy of the resolution center messages. (I did take out my address though)
The order has not been cancelled, if it had been cancelled I would have my btc back. I am not trying to scam anyone. I honestly don't know what the seller wants me to do. Either cancel the transaction so I can get my btc back or send the product. If the seller hadn't marked it as sent in the first place this never would have happened. Facts are: item was marked as sent, item was not sent. I have no product, and i do not have access to the btc still in escrow until he releases them. I just want my money back. If he (the seller) has any other suggestions I would be willing to listen but he doesn't want to give me my btc back OR send the item. Now THAT is a scam. Help please! kariel73 1 day
April 8, 2013, 7:58 pm UTC old
0% I am in a scam to fet free btc. buyer admits no fe was asked and no btc was taken. it was cancelled and is requesting 100 refund MrNiceGuy007 1 day
April 8, 2013, 7:32 pm UTC old
100% We will not be able to resolve this between ourselves. The seller is holding my btc, will not cancel the sale, and will not send me the product I ordered. He is being completely unreasonable and I am like he just wants to keep my btc and his product. I am not trying to get away with anything. I just want my btc back so I can order from someone else. I don't think that is being unreasonable. The seller stated he would send my order out if I provided him my address. I did that, and he still won't send them out. I have wasted enough time on this matter. Can you please just cancel the sale? kariel73 1 day
April 8, 2013, 12:02 am UTC old
2 days 2 days
April 7, 2013, 7:34 am UTC old
100% BTW, how can I be a shoplifter when you haven't sent me anything and I still don't have my btc??? You can point the finger at me all you want but I have it in black and white everything you said. You even tried to get me to change feedback for you before you would send my order out. -Which is especially odd since I did not leave you any feedback. kariel73 2 days
April 7, 2013, 2:16 am UTC old
100% I honestly can't understand much of what is being said. I just want my btc back so I can order from someone else. The seller marked my items as being in transit when he never sent it out. He won't give me my money back, and I can't cancel the sale. Someone needs to step in. kariel73 2 days
April 7, 2013, 2:13 am UTC old
2 days what done in darkness tends to reveal and keep its integrity.......'you never finalized and cancel is your Inquiry...' higher ups in the table I nominate to ban this potential shop lifter....scamm err . .09btc for almost being a victim. have a blessed day .. one love MrNiceGuy007 3 days
April 6, 2013, 3:01 am UTC old
100% I did provide you with the transaction number and I haven't finalized anything. Can you please just cancel this sale?? kariel73 3 days
April 5, 2013, 8:18 pm UTC old
2 days I am human and have family. I haven't responded..? ma'am i took your offer.please provide transaction number you Finalized on your own MrNiceGuy007 4 days
April 5, 2013, 7:38 am UTC old
100% I give up. Now this guy won't send my order OR refund my money. He just sent me a message about changing my feedback. I haven't left any feedback!!! I am so confused. Administrators please look at this, this is the message history:
MrNiceGuy007(90) change feed backs and send copy paste of feednack to me thx 10 hours read
kariel73 6207f853b3 10 hours read
MrNiceGuy007(90) pro vide transaction number 17 hours read
kariel73 Since you're refusing to refund my money (even though you offered to) just send me my order please.
(Address blacked out)
1 day read
kariel73 Hi, I'm not sure what the hold up is. you haven't sent out my item but you still have my money. Can I please get my money back? Thank you. 3 days read
kariel73 Can i get a refund please? Thank you. 3 days read
MrNiceGuy007(90) your address must have been lost in transit or pgp. as I have not updated my public keys. forgive me? refund or 12 tabs shall be on its way monday with your ad dress resent to moi. Thank you kari err l73 kariel73 4 days
April 5, 2013, 2:24 am UTC old
100% You offered me a refund 2 days ago and now you refuse? I still have the message you sent me. "your address must have been lost in transit or pgp. as I have not updated my public keys. forgive me? refund or 12 tabs shall be on its way monday with your ad dress resent to moi. Thank you kari err l73" And I did give you my address, it's not my fault you lost it. It is your fault that you marked it as being sent when in fact YOU DID NOT SEND IT. kariel73 6 days
April 3, 2013, 8:56 am UTC old
10% and have your reg order ready for express. this is rediculous that even your dates of my respo.ses are fabricated and your address never being provided make it hard to fulfill my duties. God bless ma'am MrNiceGuy007 6 days
April 3, 2013, 8:02 am UTC old
100% What exactly is the problem? Why are you refusing to refund my money? You have not sent me anything, you are not out any product. Stop making excuses. You are not making any sense. I never said you ignored any messages. Stick to what's relevant please. You did not ship out my order even though you marked it as being in transit over a week and a half ago. Please just refund my money so we can move on. You are acting very suspicious about this whole thing. I just want this ordeal over. kariel73 6 days
April 2, 2013, 8:38 pm UTC old
2 days the first attempt this valued member brought to my attention regsrding 'whats up?' was 2 days ago. I never ignored any msg. but gave resolutions MrNiceGuy007 7 days
April 2, 2013, 5:56 pm UTC old
100% Please refund my money, I don't know where this FE is coming from, that has nothing to do with it. I want my money back because you failed to ship my order when you already marked it as being in transit. I do not trust you as a seller and I do not trust your product. kariel73 7 days
April 2, 2013, 4:09 pm UTC old
1 days ready to send 12 norcos please privide address MrNiceGuy007 7 days
April 2, 2013, 11:59 am UTC old
0% I am offering 12 due to the pgp puplic key not being current. the address was never sent in any platform ie privnote and wanted I refund .without a chance to provide a location to sendproduct. nobody is offering 12 tabs for a fe I never asked for. client fe on their own. MrNiceGuy007 7 days
April 2, 2013, 11:57 am UTC old
100% This was marked as being shipped on 3/22. I contacted the seller a few times and he got back to me on 3/31 and told me had not shipped it yet. Can I please get my money back so I can order from someone else? kariel73 7 days
April 1, 2013, 8:37 pm UTC old
-
SR support can access all the messages exchanged between you and the vendor if needed, I am unsure why resolution keep extending the due date, they are probably hoping that you and the vendor will work things out but it certainly doesn't look like that is going to happen anytime soon.
Post in resolution clearly stating you have been unable to resolve matters with the vendor, you have no product and no coins and therefore need SR support to make a decision, request a 100% refund and no damage to your stats.
I cannot predict what outcome you will get, obviously in such matters there is always another perspective on things however if you state the facts regarding what happened as succinctly and non emotively as possible highlighting the lengths you have already gone to in order to try and work out a resolution I would hope you will have a decision sooner rather than later.