Silk Road forums
Support => Customer support => Topic started by: thereefers245 on April 08, 2013, 07:53 pm
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Ordered a priority domestic shipment from vendor benzosource a week and a half ago that has not arrived, asked for tracking info but haven't received response or even read my message. For wasting my time I have asked for a 100% refund but he has pulled all his listings and hasn't been on in 3 days, and now have to wait another 5 days for coin that I want to spend elsewhere. Since it is obvious that he has up and left is it possible to get my refund now so I don't have to wait another week after all this BS?
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You can try contacting SR support to see if they can speed up the process of your refund but at least if they are proven as scamming your stats will not be affected by the refund when you eventually get it.
Hope you get it resolved soon mate.
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I'll do that, at least it was unhedged and BTC has gone up 175% since then
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Well at least that will soften the blow then ;)
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Sent message about 12 hrs, any idea when they'll look it over? If nothing happens in 4 days will I automatically get my resolution?
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You should get a resolution sooner than that, SR support response times seem to fluctuate considerably depending on what's going on at the time i.e. when there are broader issues affecting the site they get slammed with requests and messages and that really slows things down. Given there is nothing major that I am aware of affecting things at the moment you should hear back within the next 12 to 24 hours and if the vendor has already had their account banned they will hopefully just grant you a refund without anymore fuss.
If the vendor is still vending though they may challenge your refund request and then you may find yourself in a protracted back and forth of claim and counter claim, if one party does not respond to a request though and the time runs out SR support usually just go with the last request posted so make sure you keep on top on things in resolution and do not let the finalize date elapse without checking to see if the vendor has posted there.
Hope that helps.