Silk Road forums

Support => Technical support => Topic started by: curiositymatrix on April 08, 2013, 02:02 pm

Title: Can't cancel an order
Post by: curiositymatrix on April 08, 2013, 02:02 pm
I placed an order several days ago, and the "cancel" option has become highlighted since. The vendor has taken down all their listings, and I'd like to just order something else - but it won't let me cancel. (It hasn't been marked in transit yet, either)

The first time I click "cancel", it brings me back to my orders page, with no change. The second time, it takes me to my account page, with a red error message stating: "Error, please log out and back in and try again" after the "deposit bitcoins" line

I've done that, as well as deleted / reinstalled tor browser and restarted the computer I use it on; no change.
The only other time I've seen this error was when placing an order, and it wouldn't accept the checkout page. However, that time, the above steps fixed the problem.
Title: Re: Can't cancel an order
Post by: LittleStoneDucky on April 09, 2013, 03:18 pm
Well whadya know? I'm having the EXACT same problem.
Title: Re: Can't cancel an order
Post by: curiositymatrix on April 09, 2013, 04:33 pm
It's still here. I messaged SR support, and they said if it was still an issue, they'll cancel it for me from their end. I messaged back asking them to do so, just have to wait a bit now.
Title: Re: Can't cancel an order
Post by: twilight_sparkle on April 09, 2013, 05:37 pm
I have the same problem! Will try and message Support.
Title: Re: Can't cancel an order
Post by: CLUBMDNATE on April 10, 2013, 03:36 pm
same problem here, seems to be a bug..
Title: Re: Can't cancel an order
Post by: curiositymatrix on April 10, 2013, 04:43 pm
Hey all!

Meant to update this thread, SR support got back to me.
The cancel button shouldn't be highlighted yet, it hasn't been 4 days - it'll work properly once those 4 days since order have passed.
Title: Re: Can't cancel an order
Post by: samesamebutdifferent on April 12, 2013, 09:08 am
Glad you got the answer to your issue.

Thread locked as resolved.