Silk Road forums

Support => Customer support => Topic started by: lucyintheskywd on March 27, 2013, 05:16 pm

Title: Resolution issue
Post by: lucyintheskywd on March 27, 2013, 05:16 pm

Here is how it went down.

I made an order. It did not arrive in the time before auto finalisation so I extended 20 more days as I knew this could take a long time.
With 8 days left, I requested a refund. Nothing has happened since and now in my resolution center, it is saying "due in 9 hours".

Do I need to extend the due date more? I want a refund as the vendor is not communicating but nothing has happened. If I leave it, will it get passed to SR staff to issue the refund?

Thanks,

Lucy

Title: Re: Resolution issue
Post by: samesamebutdifferent on March 27, 2013, 06:59 pm

This is covered in the SR wiki.

In circumstances where the buyer and vendor cannot arrive at an amicable agreement then yes SR support will decide.