Silk Road forums
Support => Customer support => Topic started by: ketty1 on March 18, 2013, 06:20 pm
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Hey there everyone.
I've got a problem at the moment. I ordered 10.5grams of weed from UK GROW TEK 19 days ago now and it is a no show.
I accidentally FE'd when I ordered it. He said it was fine and he'd accidentally sent it in 2 seperate packages (7g and 3.5g) neither of which has shown up.
This is UK-UK which I've never had many problems with until now in years of online purchases.
He's now saying he sent it and he can't find the order number without that he can't help. His feedback is 100% aswell.
Anybody know how I can contact support since I've already FE'd or how do I go back to review my feedback.
His communication has gone to non existant aswell
Thanks
Ketty1
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Hey there everyone.
I've got a problem at the moment. I ordered 10.5grams of weed from UK GROW TEK 19 days ago now and it is a no show.
I accidentally FE'd when I ordered it. He said it was fine and he'd accidentally sent it in 2 seperate packages (7g and 3.5g) neither of which has shown up.
This is UK-UK which I've never had many problems with until now in years of online purchases.
He's now saying he sent it and he can't find the order number without that he can't help. His feedback is 100% aswell.
Anybody know how I can contact support since I've already FE'd or how do I go back to review my feedback.
His communication has gone to non existant aswell
Thanks
Ketty1
You can ask Sr support but also change the feedback just go to your account section and view feedback on on the right .
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Hey there everyone.
I've got a problem at the moment. I ordered 10.5grams of weed from UK GROW TEK 19 days ago now and it is a no show.
I accidentally FE'd when I ordered it. He said it was fine and he'd accidentally sent it in 2 seperate packages (7g and 3.5g) neither of which has shown up.
This is UK-UK which I've never had many problems with until now in years of online purchases.
He's now saying he sent it and he can't find the order number without that he can't help. His feedback is 100% aswell.
Anybody know how I can contact support since I've already FE'd or how do I go back to review my feedback.
His communication has gone to non existant aswell
Thanks
Ketty1
Sorry to heart about your issue, you can find the transaction number in your account history section on the main site where all your most recent transactions will be listed.
SR will not be able to help you though with resolution as you have already finalized and released the coins to the vendor. In future do not FE for any orders and you will have the protection of escrow should you need it. As things stand you are at the mercy of the vendor now as to whether or not they are willing to work out a resolution with you.
I have read a few posts recently of UK domestic mail going missing as it goes, not a good trend if it is on the rise.
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I have a similar problem with an order from UKGT, I ordered 3.5g of his pineapple express last wednesday morning (13/3), he marked it as in transit that night. Skip forwards to the following tuesday (19/3) and still no package.
I fired off a PM and got a response, he said the parcel should have gone out on thursday evening at the latest, probably missing the last post. Even still, for 1st class Royal Mail I would've expected delivery on monday, but there was nothing.
I have to say UKGT's communication has been good for me so far. Losing even a small package like this is quite a big deal for me but I guess that's the risk of using the road, it's been good to me in the past.
My money is still in escrow at the moment and I'm keeping my eye out for the postie, hopefully it's just a little late.