Silk Road forums
Support => Customer support => Topic started by: GreenMad223 on March 14, 2013, 08:07 am
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Today i deposited btc to silkroad, selected the items to purchase, then as the guide says, i changed pass and pin,
Then when i enter pin it tells me it is incorrect???
Only one attempt left now.
Now on the sr main page there is this "Click here to unlock your PIN. more info"
If you see this message, but you have not used your 5 PIN entry attempts, it could mean that someone else has gained access to your account and is trying to reset your PIN. If this is the case, you should change your password asap and change your PIN once the wait time is over.
WHAT DO I DO??? HELP!!! PLEASE....
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:( Ouch! Sorry to hear that!
Only thing that springs to mind is, possibly, have you tried your old pw? Maybe a silly question... but the silly is often the best solution!
Remember, you lose the account for 1 week if it is wrong! They do this for YOUR protection, though.
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To be honest I'm not sure what the issue is based upon your description, you should contact SR support via the main site for assistance.
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He/she is saying the password was changed, they went to use the new pw, and it did not work.
Hope it is cool that I suggested something. I mean, Id def not get involved had I not experienced it myself.
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Or they are entering the wrong PW, either way they should contact SR support and it will not get resolved here.
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Thanks for the fast replies..
Tried again with old password but am now locked out of my account for 72hrs.
Tried everything before posting here as i don't like wasting peoples time.
How do i contact admin??
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http://silkroadvb5piz3r.onion/help
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Cheers, will wait for the 72hrs to end and try again.
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And don't get impatient - it often takes one or 2 days more for them to answer you but they will definitely do it ;)
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Log in failed. contacting support.
Thanks for all the help, much appreciated.
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No problem, hope you get things sorted soon.