Silk Road forums
Support => Customer support => Topic started by: tommytucka on March 13, 2013, 08:59 pm
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I placed an order with Oliver, who I thought was a reputable vendor, but now the forums are leading me to believe otherwise. The order supposedly shipped on Feb. 22nd and was due Mon. March 11th at the latest. I tried to establish communication with him throughout the whole process and he never responded once. Took it to the resolution center hoping to get a refund, and he refused. I extended the due date to March 16th to give him the benefit of the doubt -- maybe it's just a really slow mail month. On the other hand, I've had orders arrive domestically and from overseas in the meantime, and have never seen an order take this long.
So now what do I do? Did I just lose all that money, or is there any possible way of getting a refund from the admins?
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Go back into resolution as request a refund clearly stating your case in a factual and non emotive manner including links to any threads showing others who have experienced similar issues to add weight to your claim.
If the vendor refuses then SR support will adjudicate on behalf of both you and the vendor.
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Will do. Thanks for the quick reply. I hope this gets settled.
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Ok, I wrote a lengthy, polite, completely non-emotional explanation of why I feel I deserve a refund. I cited USPS shipping times to show the delay, linked to several forum threads with similar, if not identical, complaints as mine, I quoted recent reviews from his vendor page and made my case as best I could. Now I wait. If he does not refund, is the next step to go to customer support?
One more question, he previously asked for my address in plain text (he isn't using pgp at the moment). I told him I wasn't comfortable giving that out again just yet, which is a general rule of mine anyways.
Is there any reason at all for me to provide that information, something I'm missing? He said he needed it for tracking, but there should be a tracking number for that, right?
Thanks in advance for any help
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No you need to handle this in resolution, posting here will only attract comments from others who cannot assist directly with your claim.
Any vendor not using PGP is a red flag as there is not legitimate reason for a vendor not to be using it, you should only send identifiable information encrypted. If your drop address is not linked to you or someone linked to you though sending the address would carry no real risk. I'd be more interested in why the vendor isn't using PGP "at the moment" though.
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He has a public pgp code on his profile, which I have tried using in messages. Seeing it there, I (naively) assumed it was legit, so no red flags went off at the time. But in the resolution center he said that he "has not updated PGP code, so please just send a regular address..." That is a red flag for sure. In fact, that was the only communication I have ever received from him, and it was only to reject my original refund request. After reading about the recent drama with Arn0ld threatening and blackmailing people with their personal info, there is no way I will provide any address to Oliver.
This was my biggest purchase yet, and I've always done everything by the books: researched my vendors, always used pgp, given feedback right away within hours of arrival, and so on.
He has not responded to my most recent request for a refund, and I think I made a pretty good case. The due date extension expires in 2 days, at which point an admin steps in to make the final call, as I understand it. I know that resolutions are partially weighted on member's reputation, and on paper, his looks pretty good: 96.4% positive feedback, member for 9 months, 300+ orders. My record is spotless, but I have nowhere near the numbers he has.
So now, I guess I just wait it out and hope for the best. Let me know if there is anything more I can do to help my case.
Thanks again for the help.
-tt
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Good call.
If you are unable to reach agreement with the vendor SR support will adjudicate on your behalf and they will not look kindly on a vendor asking for you to send identifiable information unencrypted. Go back into resolution and update your claim including your concern regarding being asked to send your shipping details unencrypted and request the refund you think you deserve. Your funds will not auto finalize however I cannot say what resolution SR support will decide upon, that will be their call.
Hope that helps.
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Done. I, too, hope that helps. Much appreciated. And the waiting continues...
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Hey samesame, thanks for all the advice. Just got a full refund from admins in resolution center, so I guess everything worked out the best it could've. Cheers
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No problem and I'm sure you would have preferred to have received your order rather than your stats taking a whack but glad you got a resolution.
Thread locked as resolved.