Silk Road forums
Support => Customer support => Topic started by: Meatgrinder on February 24, 2013, 10:40 am
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Hi,
Just curious how long it takes on average for an SR support member to get back to items that are in the resolution centre? Been 3 days since I opened a item in resolution and no reply.
Just received an inbox message from system saying "One of your resolutions will be expiring soon. Please make any last efforts to reach an agreement, and be sure to submit any resolutions or statements you would like Silk Road administrators to consider."
What happens if no agreement or admin step in to view my case, will the vendor automatically get my money?
The vendor is Winta, hasn't been reading my messages (not sure if he's been online - in stealth mode)
Thanks
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hey mate message a admin if i was you.
im in the same boat as you Winta is doing this to me atm.
a admin did say if nothing is done by the vendor SR should refund you %100 after they review the case and see your not the only one......
iv got the admins well onto Winta so dont worry as long as u didnt FE ur sweet.
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I have sent admin a message, 2 1/2 days ago.. just curious as to how long roughly it takes for a reply is all.
I have 2 orders with him, and I've got this feeling i'll be going into resolution on the 2nd order too (which is honestly the only order I actually care about)
Haven't FE'd - wouldn't do so for a domestic order.
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okay, message samesamebutdifferent on this forum he is a global admin and should respond in a few hours.
what did u order off Winta?
i ordered 3 points of meth.
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Go into resolution now and request a 100% refund by clearly stating your circumstances and explaining what efforts you have gone to trying to achieve a resolution. The vendor does not need to accept this, SR support will make a decision based upon the facts. You may want to include links to any threads detailing others experiencing the same issues to add weight to your claim.
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Go into resolution now and request a 100% refund by clearly stating your circumstances and explaining what efforts you have gone to trying to achieve a resolution. The vendor does not need to accept this, SR support will make a decision based upon the facts. You may want to include links to any threads detailing others experiencing the same issues to add weight to your claim.
Already in resolution, just about to request 100% refund and note some forum threads.
Got a few days til the other order will hit resolve (which i doubt is coming either)
Drgreen; ordered 2 points of meth.
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yeah bloody idiot he is...why would he fuck us around like this? it just doesnt make sense as he didnt ask for FE.......looks like our funds will be safe and as u said it doesnt look like will get any packages off him.
can you please keep the forum updated on how you go with your refun? and if winta contacts you gimma a buzz.....cheers man
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Yeah, i'll keep you updated.. If anyone gets around to looking at my resolution case..
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I'm keeping a close eye on this issue so please keep me updated, as you know support are taking longer than usual right now.