Silk Road forums

Support => Customer support => Topic started by: landofapesandmonkey on February 20, 2013, 03:15 am

Title: I have not received my bitcoins back in my account after a "rollback"
Post by: landofapesandmonkey on February 20, 2013, 03:15 am

apparently when I was ordering from a vendor a rollback happened and my order was "lost" or "malfunctioned" and SR has yet to refund my money. Anyone have any experience with this and how long it takes to  get my money back as I was never received a package. the vendor said that my money should be automatically put back into my account because they never sent a product

Title: Re: I have not received my bitcoins back in my account after a "rollback"
Post by: samesamebutdifferent on February 21, 2013, 06:08 am

Providing you were making the order with coins that you legitimately had in your account and not those that were credited in error then SR support will resolve the issue for you, it just might take them longer than usual to get back to you as you are far from alone in having experienced issues since the roll back.

Can you please post back in this thread with an update when it is resolved.

Ta.