Please refer to the FAQ sticky thread at the top of this board for instructions on how to contact SR support. Here are step by step instructions as well: Log into your market site SR account, in the bottom right-hand corner you will see where is says "Support", click on that and it will take you to a page with some advice and further instructions. On that page underneath all the text you will see it will says "Contact customer support". Click there and you will be taken through to where you will be able to submit a customer support ticket.