Ok firstly I just redacted your post to remove where you live, not a good idea to be posting identifiable information especially when you have half an ounce of weed MIA. Secondly there is no option to click on "never arrived" unless there have been some updates I'm not aware of, I have no idea why you were instructed to do that on SR if that is what actually happened. Thirdly you have now finalized the order so you are on your own as far as getting assistance from SR admins is concerned, your only recourse is with the vendor. What you should have done is taken the order into resolution and stated your claim there, you claim the tracking showed being delivered in a different suburb but they are close to each other, are you 100% sure tracking for where you live shows up as the suburb you think it should? reason I ask is I know of locations that effectively span 2 suburbs as far as the mail system is concerned and either suburb can come up for an address in that area. If that isn't an issue and there is no way there could be any overlap in the suburb location showing on the tracking then that should have been all the proof you needed to evidence something went wrong. Unfortunately given the order is now finalized there is little you can do I'm afraid, chalk this one up to a bad experience and move on.