Please read the SR wiki on how resolutions are decided: https://dkn255hz262ypmii.onion.to/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided Basically though you need to ensure your most recent proposal reflects the resolution you are seeking as well as making sure you respond to any counter proposals the vendor may make. Then when the resolution period runs out if you haven't come to an agreement with the vendor your case will be reviewed by an SR admin who will adjudicate on the matter.