This has probably already now been covered in subsequent posts but in response to your post above, you have 17 days from the time an order is confirmed and marked as 'in transit' to finalize that order. If you take no action within the 17 days the order will as you now know auto finalize. After 9 days however the resolution center becomes available to you, something you clearly were not aware of, in fact just clicking on 'resolve' extends the finalization period by 5 days and once in the resolution center the order will no longer auto finalize. All of this is covered in the SR wiki and it is ultimately your responsibility to avail yourself of the facts. Personally I move all orders into resolution when they are getting close to the 17 day mark, just post a polite proposal requesting an extension to allow for shipping times, something that I think is I think common practice for most people using SR. Your stats will repair over time as you make more successful transactions, at least you now know how the system works.