Please refer to the sticky thread at the top of this board for links on how to contact SR support. If you have had an unauthorized withdrawal on your account though then your pass phrase and PIN have been compromised which means someone else has obtained them, this usually happens via phishing. Have you recently opened an account on Atlantis by any chance using the same credential as your SR account? You may also need to check your computer for malware, rootkits, keyloggers etc.