^^^This and their stats are very weak as well so if they want to take it to resolution they probably won't will get very far. Is this really over just one pill? fuck me, I could never even imagine ordering just one single pill let alone complaining if it didn't show up if that is indeed what really happened of course. At the post above said enforce your T&C and if they leave you some shit feedback it shouldn't make much of a difference to your rating anyway.