If you are unhappy with your order you can take it into the resolution center and propose the resolution you are seeking there, once in the RC your order will not auto finalize, if you are unable to come to an amicable agreement with the vendor and admin will adjudicate on the matter for the both. A refund may affect your stats though so you would need to factor this into your considerations, more information on how resolutions are decided can be found in the SR wiki: https://dkn255hz262ypmii.onion.to/wiki/index.php?title=Frequently_Asked_Questions#I.27m_having_trouble_agreeing_on_a_resolution. Hope that helps.