Your eligibility for a refund will need to be reviewed by an admin who will consider the timeline of your order which will amongst others things involve them looking to see when your order was placed and when the vendor turned rogue. In many cases though where a vendor has been demoted and proven to be scammed the buyer is awarded a full refund with no damage to their stats so please ensure your proposal in the resolution center clearly states the resolution you are seeking and why. You can try submitting a customer support ticket requesting an admin takes a look at your situation before the 5 days however you may need to be patient I'm afraid and wait a few days for your case to be reviewed.