All resolution matters are dealt with via the market site, you cannot get assistance via the forums I'm afraid as moderators have no access to buyer/seller account information. Please refer to the SR wiki to see how resolutions are decided and how escrow works. Re your issue, if you and the vendor have not reached a resolution at the end of the resolution period then yes an admin will adjudicate on the case. Please ensure your most recent proposal in the resolution center reflects the resolution you are seeking, also make sure you respond to any counter proposals the vendor may make.