If the vendor has been demoted you should take the order into the resolution center as soon as that option becomes available to you and propose the resolution you are seeking, for more information on how escrow and the resolution center works please refer the the SR wiki, there is a link to the wiki in the sticky thread at the top of this board. You may also wish to submit a customer support ticket via the market site requesting that your order be cancelled, in some circumstances the admins can do this without having to wait for the resolution center but that really depends on the circumstances behind why the vendor was demoted. ssbd