I wasn't aware you had not had any responses from support since February, have your messages been read? if it makes you feel better yes I agree if that is what has happened then it is an issue, I have never heard of anyone not get any response before, just sometimes waiting longer periods to hear back. I am not involved in SR support activities so I have no idea what happened in your case. I sense I am becoming the target of your frustrations in this matter, I have tried to answer your posts as best I can, beyond that I am unable to assist you further.