There are delays with withdrawals again clearly judging by how this board is plastered with posts for the same issue. All I can do is advise you the same as everyone else, SR support are the only ones who can help you and seeing as you have already contacted them then I would suggest you sit tight a little longer. I know how frustrating it is when this happens but the more messages SR support gets slammed with the longer it is going to take them to get back to you so sending multiple messages will not speed up your response. I hope you get an answer soon!