First thing to do is contact the vendor and explain to them what has happened and see what they have to say. Secondly you do not need to wait 9 days before you can his resolve, you can contact SR support and take it to resolution sooner of the vendor is unresponsive to your inquiries. Thirdly you can post in the forums to see if others have had the same/similar experiences as you, if the vendor is scamming you can bet you will not be alone. Hope that helps.