All hedged orders incur a 4% fee, cancelled or not. As SS said you can cancel the order in 2 days which will probably be a quicker time-frame than the seriously over burdened SR support staff would be able to respond to you in. It sucks to have to wait but that's just how it goes I'm afraid, I feel that many people have unrealistic expectations of what SR support is capable of, there is not a large dedicated support team handling issues, SR by its very nature has to employ as few people as possible for obvious reasons. Just because you are buying drugs of an eBay style website does not make this eBay! That rant was not directed at the OP by the way, I am just making a point for the benefit of others who may read this.