A lot of the most commonly asked questions here in customer support can be easily answered by referring to the SR wiki so please have a look before posting, the link to the SR wiki is: http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions Links to some of the most common questions are listed below: > How do I contact SR support? In the bottom right hand corner of the main site there is a link to contact SR support, the link is: http://silkroadvb5piz3r.onion/help > How do I get vendor status for my forum account? http://dkn255hz262ypmii.onion/wiki/index.php?title=Vendor_roundtable > I forgot my pin number http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I_forgot_my_PIN. > I forgot my pass phrase http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I_forgot_my_passphrase > Why isnt my deposit showing up in my account? http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Why_isn.27t_my_deposit_showing_up_in_my_account.3F > I've already finalized my order, but am having problems. http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27ve_already_finalized_my_order.2C_but_am_having_problems > My order hasn't arrived or it's not what I expected. http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#My_order_hasn.27t_arrived_or_it.27s_not_what_I_expected > I'm having trouble agreeing on a resolution. http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#I.27m_having_trouble_agreeing_on_a_resolution > How are resolutions decided. http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#How_are_resolutions_decided > Why can't I post in any other boards apart from customer support and the newbie section? http://dkn255hz262ypmii.onion/wiki/index.php?title=Frequently_Asked_Questions#Why_can.27t_I_post_in_the_forum.3F SOME OTHER COMMONLY ASKED QUESTIONS Q) I send bitcoins to my SR account but realized I sent them to an old bitcoin address, am I screwed? A) No, all bitcoin addresses are linked to your SR account, your coins will arrive safely however if they are delayed longer than 12 hours please contact SR support. ================================================================================== PHISHING SCAMS Phishing is a technique used by hackers to trick you into giving them your password and PIN. It is a serious problem on hidden services because the URL is so hard to remember and can be imitated. Fake URLs are often advertised on other sites such as wikipedia.org. If you registered on a fake site pretending to be Silk Road, your account will be compromised and your money stolen. We HIGHLY recommend that you change your PIN and password before making your first deposit. Don't be another victim, change your PIN! DO NOT ATTEMPT TO USE THE LINKS LISTED ON OTHER SITES SUCH AS WIKIPEDIA.ORG TO ACCESS SR The only link that you should ever use to access SR is: http://silkroadvb5piz3r.onion/ Recently there has been a sharp increase in the number of cases of members reporting that they have been scammed by trying to access SR via fake URLs. Most recently this has been propagated via links to an Atlantis phishing site whereby people click on the link and the creeate an account using the same credentials as their SR account. If you do open an account on Atlantis you are strongly advised NOT to use the same credentials you use for your SR account. Many people have had their SR accounts hacked after using the same credentials and following the Atlantis phishing link mentioned above. Apparently the Atlantis phishing link does also create an account on the real Atlantis site. Please note that once your coins have been withdrawn there is nothing SR support can do to help recover them. If you have already fallen for this scam and are now only ready this after the fact you need to contact SR support on the main site as soon as possible. This will probably mean that you will need to create a new temporary account to do this, as you will undoubtedly have lost control of your account as the scammers will change your pass phrase. Please do not post in the forums until after you have contacted SR support as the moderators are unable to assist you beyond telling you to do what is stated above as all you will do is waste valuable time in having the issue investigated by SR support. The SR login page will never ask for your pin number, just your username, pass phrase and captcha. If for whatever reason you find yourself being asked to enter your pin at the login stage you should immediately be alerted to the fact that the link you are using is not trustworthy, NEVER ENTER YOUR SR PIN AT LOGIN. The time frames involved to have your pass phrase reset by SR support will mean that if you fall victim to this scam there will be nothing SR support can do in time to prevent your coins from being stolen. I strongly urge all new forum members to thoroughly research all of the information on the SR wiki before making any purchases. Investing the time to educate yourself on how to use SR as safely as possible will help you to avoid making some very costly mistakes. The link to the SR wiki is: http://dkn255hz262ypmii.onion/wiki/index.php?title=Main_Page Stay safe SSBD