I've held off moving any coins in or out of my SR account since last week when all the dramas started unfolding with accounting errors, withdrawal and deposit issues etc. I decided to try and move some in today and guess what... I'm now waiting too. Seems like there are delays still, if you were still waiting today then you did the right thing to contact support, they will be able to push the coins through but you might wait a bit longer for a response.