You may need to speak to SR support, I got the info below from the wiki though if that helps: Why isn't my withdrawal being processed? It can take up to 1 hour for your withdrawal to be processed. If it is not showing up at the destination address, first check that there is no transaction in the blockchain by searching the destination address on a site like [2]. If the transaction appears, then the issue is on the receiving end and you need to find out why from the person or organization who controls the destination address. If the transfer is not in the blockchain, your withdrawal may have been flagged for manual review. This can happen if it is sufficiently large (over 1000 btc or so), or if multiples withdrawals were made in rapid succession. If none of these conditions are true, there may be a problem and you should message us.