I only work with a few very trusted vendors who I know when it's marked in transit it's been sent, so if it arrived and wasn't packaged as requested I would discuss it with them and sort things out. For many buyers who swim with the big fish on SR it's a different story I guess, not much in the way of personal service or attention to detail when your vendor of choice is shipping a 1000 items a month and you wait 4 days for a reply to your PM. In those circumstances it would need to be volume of pressure from buyers requesting this service and speaking up if things were not conducted as agreed.